Free Returns  |  Price Match Guarantee

SHIPPING/DELIVERY

Boutique 1 offers free express delivery throughout the UAE and UK.

* Destinations

Service

Cost in AED

Cost in USD

Cost in EURO

Cost in £

** Delivery Time

UK

Express Delivery

Free

Free

Free

Free

Next Day***

UK - London

Same-Day Delivery

50

Free for Black & Grey Tier B Loyal members

14

Free for Black & Grey Tier B Loyal members

13

Free for Black & Grey Tier B Loyal members

10

Free for Black & Grey Tier B Loyal members

Same Day***

EU/EUR

Express Delivery

75

20

19

16

2-3 Working Days

UAE

Express Delivery

Free

Free

Free

Free

Next Day***

UAE - Dubai

Same Day Delivery

35

Free for Black & Grey Tier B Loyal members

10

Free for Black & Grey Tier B Loyal members

9

Free for Black & Grey Tier B Loyal members

8

Free for Black & Grey Tier B Loyal members

Same Day

UAE - Other Emirates

Same Day Delivery

50

Free for Black Tier B Loyal members

14

Free for Black Tier B Loyal members

13

Free for Black Tier B Loyal members

11

Free for Black Tier B Loyal members

Same Day***

GCC

Express Delivery

75

Free for orders above AED 2,000

20

Free for orders above USD 550

19

Free for orders above EUR 510

16

Free for orders above GBP 440

2-3 Working Days

Rest of the World

Express Delivery

110

30

28

24

2-5 Working Days


* For UK, EU, UAE, GCC, US orders are shipped on DDP (Delivery Duty Paid) basis, For all other countries, orders are shipped on DDU (Delivered Duty Unpaid) basis.

** Courier estimated transit

*** Transit time depends on whether the items ordered are shipped from our London or Dubai distribution centres



Orders are fulfilled from two distribution centres - either from London or Dubai.  

Some orders containing multiple items will need to be fulfilled from both distribution centres.

This means that some items within an order may be received before other items

The distribution centre for your order will be clearly displayed at checkout.

For orders fulfilled from London, orders should be placed before 4pm UK time Mon-Fri for express delivery. Orders placed after 4pm on Friday will be dispatched on Monday .

For orders fulfilled from Dubai, orders should be placed before 2pm GMT+4 Sat=Thu for express delivery. Orders placed after 2pm GMT+4 on Thursday will be dispatched on Saturday.



Same-day delivery

Only items available from the London distribution centre are available for same day delivery in London and only items available from the Dubai distribution centre are available for same day delivery in the UAE.

Same day cut off times:

For UK orders must be placed by 5pm UK time Mon-Sat and by 4pm UK time on Sunday

For UAE orders must be placed by 2pm GMT+4 Sat-Thu.

 Public holidays will affect all schedules. 



Important Delivery Information:

A signature is required upon the receipt of the shipment.

We insure all packages in transit from Boutique1.com to the delivery address against theft and damages.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Boutique 1 is not responsible for any delays caused by payment processing or customs clearance processes.


Taxes, Duties and Payment

The prices you see online are dependent on your shipping destination. You can select your shipping destination from the pop up when entering the site, or select it from the header at the top. If the order is shipping to the UK, US, EU, UAE and GCC the final price will be displayed on the product page and at checkout. This includes all taxes and duties.

If the order is being shipped to a country outside the UK, US, EU, UAE and GCC your order will be subject to further taxes and duty costs that you will need to pay direct to the courier company. 



DDP (Delivery Duty Paid)

For the most accurate pricing, please select your shipping destination from the pop up when entering the site, or select it from the top right of the website.

If you are shipping to the UK, US, EU, UAE and GCC all taxes and duties are calculated according your shipping destination. The prices on the product page and checkout are the total prices that include import duties and VAT. You will not need to pay any costs on top of this as they are covered by Boutique 1.


The following countries are shipped to on a DDP (Delivery Duty Paid) basis: 

  • Austria
  • Bahrain
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Oman
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • UAE
  • United Kingdom
  • United States of America

 

DDU (Delivery Duty Unpaid)

Orders being dispatched outside of the UK, US, EU, UAE and GCC will be delivered on DDU (Delivery Duty Unpaid) basis. This means you will be charged at checkout for the items purchased and shipping costs only. Import duty and tax costs will be invoiced to you directly by the courier company before, upon or after delivery.

For DDU deliveries, we offer a free first exchange for Full Price and Sale Items, but please note that exchanges will be submitted to the same customs procedures, therefore may be applicable for duty and tax again.

You will need to refer to your country’s own tax and duty charges to find out the exact cost of your order.

Boutique 1 reserves the right to add extra charges to the shipping delivery if your location is in a remote area. 

 

SPLIT SHIPPING

Split shipping means that items within your order will be fulfilled from different distribution centres.  We have two distribution centres - one in Dubai and one in London-  your items may be dispatched from either.  You will be alerted at checkout if split shipping applies to your order.  You will not incur any additional shipping costs for split orders.

Split orders will dispatch in separate deliveries and therefore may not arrive at the same time. The estimated delivery times for each shipment will be clearly displayed under the ‘Shipping Option’ at checkout.

If you are ordering to ship to countries other than UK, US, EU, UAE and GCC, and your order is fulfilled from both of our two different distribution centres,then each of the two shipments may incur duty charges but this will never create any additional import duty charges for you. As a worst case you will still only ever have to pay the same import duty charges as if the order was fulfilled from one location only.


PAYMENT METHODS

We accept Visa, Visa Debit, MasterCard, American Express, Bank Transfer and Paypal. We also offer Cash on delivery in the following countries: Bahrain; Oman; Qatar; Kuwait; Saudi Arabia; Egypt; Jordan; Lebanon; UAE.

Please note, refunds of cash upon delivery payments are done by bank transfer back to the customer’s account and bank charges may apply.