Free Returns | Price Match Guarantee | PRICES INCLUDE ALL TAXES & DUTIES
At Boutique 1 we are committed to offering our customers the best price possible. If you find the same item sold for less on one of our competitor’s websites, we will be happy to refund you the difference in Boutique 1 credit.
How we price match:
- We only price match identical items – variations on brand, colour, size and style are not accepted.
- The item must be full price (discounted, promotional, outlet, second-hand and sale items are all excluded).
- The item must be in stock on the competitor’s website at the time you claim.
- The price must be in one of the currencies currently available on Boutique1.com i.e. GBP, USD, AED, EUR.
- If your item is not set to one of the above currencies, then we will price match to the current market rate at the time of purchase.
- We will only price match items that have been purchased from Boutique 1 and delivered. The claim must be made within 30 days of your order being placed. A price match application cannot be processed prior to the item having been delivered.
- The shipping option for the relevant item on the competitor’s website must be set to the same country as the Boutique 1 delivery country for the item you ordered and wish to price match.
- Our Price Match is not to the value of an order but to the value of an item, as listed in the competitor's shopping cart after selecting the matching shipping destination.
- Please note that Boutique1.com will showcase DDP prices (total price including tax and duty fees) for EU, UK, US, GCC and UAE. Please consider that other competitors might state DDU prices (total price excluding tax and duty fees) when comparing prices.
How to claim your price match:
- Ensure you have opened a Boutique 1 online account. If you haven’t already, you can do so here
- Contact our Customer Care team by email – email@example.com – with a link to both the Boutique 1 item and the item you would like us to price match.
- Once our Customer Care team has confirmed that your claim fits the above criteria, your Boutique 1 online account will be credited.
Return conditions for Price Match:
Once you have made a purchase using your Boutique 1 credit, any exchanges or returns made on this item or any items price matched from your original order, will be issued as Boutique 1 credit.
What we mean by our competitors:
* Any website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Boutique 1. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those listed above are not included. For further information or if you have any queries, please contact our Customer Care team.