Free Returns  |  Price Match Guarantee   |  PRICES INCLUDE ALL TAXES & DUTIES  

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A PURCHASE?

Please select an item you would like to buy and click 'add to my shopping bag'. Click on the shopping bag icon in the top right hand corner and follow the clearly marked instructions. You will be asked for a range of information, including address and card details in order to make your purchase. You will be asked to enter a password to create/login to your account, simply skip this step if you wish to proceed as a guest. You will then receive an email confirming the purchase. Alternatively you can purchase via email by contacting our customer care team over our live chat tool, email or by phone. Please see contact details here.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No you do not need to set up an account. You will be asked to enter a password to create/login to your account, simply skip this step if you wish to proceed as a guest. We will ask for some information in order to ensure your delivery arrives safely, for instance address and a contact number, however this is not stored.

HOW CAN I RESERVE AN ITEM?

You can reserve an item online by clicking the ‘reserve in store’ button located next to the ‘add to wish list’ button on the product page. You can cancel or view a reservation by visiting the My Appointments and Reservations section on the left-hand side of the My Account page. Please note that you can only reserve an item which is stocked in your preferred store. You need to have an account registered with Boutique 1 in order to reserve an item. All reservations are held until the next working day. If you need extended time please contact our customer care team and we will do our best to accommodate you.Please click here for more information on how to create an account.

WHY CAN I NOT RESERVE AN ITEM?

It is most likely that the item you are trying to reserve is not stocked in your preferred store so cannot be reserved. If the reserved button is greyed out then the item is not available for reservation. You will be asked to sign into or create an account in order to complete a reservation. Creating an account couldn’t be easier, simply click the register button on the top right hand side of any page. 

IS MY PERSONAL INFORMATION KEPT PRIVATE

Our analytics team might use personal information to improve our customer service. All information is kept private. On very rare occasions we may be required by law to disclose information if it is part of a legal case.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO ?

Go to the sign-in page and select the ‘forgotten password’ option beneath the account login box, you will be asked to enter your registered email address and a password reset email will be sent to you. You can then choose to reset your password and log back in with the new password. 

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We will always ask for card security codes, ensuring it is safe to use your credit card with us.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

When you fist enter Boutique1.com a pop up will ask you to select your shipping destination and currency. If at any point you want to change the currency, click the drop-down menu on the far-right of the header.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

It depends on the country of delivery. We have free shipping for customers based in the UK and UAE. Express delivery should be 1-2 working days in the UK and UAE. There is a shipping charge for countries outside the UK, UAE, EU, US and GCC. Please note customers living in rural locations may be charged a further cost for delivery. Visit our Shipping and Delivery section for full details.

DO YOU OFFER SAME DAY DELIVERY IN LONDON AND DUBAI?

Yes. We offer same-day delivery for London and the whole of the UAE. Same-day delivery is only available for items within a 15-mile radius of SW1X 9AS, London

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

We insure all packages in transit from Boutique1.com to the delivery address against theft and accidental damage, once the package has been signed for it is no longer insured by Boutique 1. Someone always has to sign for an order.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Only if your delivery is being shipped to outside the UK, US, EU, UAE and GCC you will incur extra duties and taxes. Items being delivered to countries within the UK, US, EU, UAE and GCC will not incur any taxes or duties, the price is inclusive of all taxes that are paid by Boutique 1. This will depend on the country of shipment. Please note our split shipping policy will affect the cost of duties or taxes.

CAN I CANCEL/AMEND MY ORDER ONCE IT'S BEEN PLACED?

Customers can cancel their order up until they get their email of dispatch and tracking number. To cancel an order simply click the button next to the order in the My Orders section and select cancel. In the notes box you can tell us the reason for your cancellation. You can also phone our customer services team. You will not be able to amend an order.

HOW CAN I TRACK MY ORDER?

You can view the stage of delivery by login into your My Account page and clicking on My Orders section. You will be able to see whether the order is processing, dispatched, partially dispatched, or complete.For more detailed tracking you will need to use the tracking number from your confirmation email and track the order through the relevant courier service

HOW DO I RETURN OR EXCHANGE AN ITEM?

First returns and exchanges are free. We offer free global returns. We have detailed information on how to raise a return and complete the return process in our dedicated returns section.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

If the item is returned in perfect condition within 14 days of receiving the RAN (Return Authorisation Number),you will be refunded the full price at purchase. You need to request the RAN number within 14 days of receiving the delivery. We do not refund the cost of delivery. We do not accept refunds on fine jewellery and earrings. You will only receive the full value if it is your first return of the order.

DO YOU OFFER A REPAIR SERVICE?

If you need a small repair such as a rip in a garment, we will try and help through our tailoring service. Please contact our Customer Care team as they would be able to assist further.

WHAT ARE THE PAYMENT METHODS?

We accept Visa, Visa Debit, MasterCard and American Express.You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Boutique1.com. Cash on delivery is available for the following countries: Bahrain; Oman; Qatar; Kuwait; Saudi Arabia; Egypt; Jordan; Lebanon; Syria; UAE. Bank transfer is available for UAE only.