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Returns
 

Returns

RETURNS

How to return an item

Returns of regular priced items are free.

Send an email to returns@boutique1.com within 7 days of receiving your order. We will then issue you with a Return Authorization Number (RAN) and our DHL/Aramex Account number so you can organize a collection.

Please complete the Return Pro Forma Invoice with the return product information and the RAN number, with your signature included.

Complete the DHL/Aramex Airway bill you received with your delivery, add the senders and recipients details and call DHL/Aramex to arrange a collection quoting the DHL/Aramex account number found on the email.

We will notify you when the items have been received and the refund is being processed.

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International Orders:

Simply send an email to returns@boutique1.com within 7days of receiving your order. We will then issue you with a Return Authorization Number (RAN) and our DHL Account number so you can organize a collection. Returns must be received within 14 days.

Please complete the Return Pro Forma Invoice with the return product information and the RAN number, then simply sign.

Complete the DHL Airway bill you received with your delivery, add the senders and recipients details and then call DHL to arrange a collection quoting the DHL account number found on the email.

We will notify you when the items have been received and the refund is being processed.

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Refunds:

All credit card refunds will be credited back to the original payment card used for the transaction. Please note that shipping charges and any taxes and customs duties incurred will not be refunded

DestinationsServiceCost in AEDCost in USDCost in EUROCost in £Delivery Time
Returns For Full Price Items Express Delivery Free Free Free Free  
UAE Returns for Sale Items Sale Returns 60 16 13 10  
GCC/Middle East Returns for Sale Items Sale Returns 120 33 26 21  
Rest of the World Returns for sale items Sale Returns 180 50 40 33  

Cash on delivery refunds will be processed by issuing a cheque of direct payment into a NBD account.

Bank transfer refunds will be credited back to the original account used for the transaction.

If you have any questions please email returns@boutique1.com or telephone

Customer Care +971 4 448 3400

Returns Policy

Important Information:

  • All items should be returned to us in the original Boutique 1 box, with the original packaging and all garment tags intact.
  • All items should be returned with 14 days and any items that are soiled or damaged will not be accepted for a refund.
  • Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
  • Footwear should be returned in the undamaged shoe box with any dust cover or packaging as this is considered part of the product.
  • Swimsuits and bikini bottoms should always be tried on over underwear, without removing the protective adhesive strip.
  • We are unable to accept returns for earrings due to health risks.
  • We will not accept any items retuned to us without a Return Authorization Number (RAN) so please ensure that you request this from our Customer Care team.
  • All dispatched items are quality checked at the point of dispatch, if you receive a damaged or faulty item please let us know immediately.

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