How to return an item
Returns for Full Price Items are free.
Send an email to firstname.lastname@example.org within 7 days of receiving your order. We will then issue you with a Return Authorization Number (RAN) and our DHL/Aramex Account number so you can organize a collection.
UAE & Middle East returns are processed through Aramex or DHL. International returns via DHL only.
Print 3 copies of the Return Proforma Invoice from your email, write your RAN number on the box provided, sign and affix it with the filled return AWB supplied by Aramex or DHL upon pick up.
Only this Return Proforma Invoice and the AWB should be attached on your package.
We will notify you when the items have been received and the refund is being processed.
Returns from UAE & Middle East must be received within 7 days and International within 14 days.
|Destinations||Service||Cost in AED||Cost in USD||Cost in EURO||Cost in £|
|Returns For Full Price Items||Express Delivery||Free||Free||Free||Free|
|UAE Returns for Discounted Items||Sale Returns||40||11||8||7|
|GCC Returns for Discounted Items||Sale Returns||90||25||18||15|
|Rest of the World Returns for Discounted Items||Sale Returns||120||33||24||20|
Cash on delivery refunds will be processed through a cheque in favour of the "billing name" provided at the time of placing the order.
Bank transfer refunds will be credited back to the original account used for the transaction.
If you have any questions please email email@example.com or telephone
Customer Care +971 4 448 3400