F.A.Q.

Placing an Order

Can I place an order by phone?

Yes! Simply call +971 (04) 448 3400 Saturday to Thursday from 9:00 am till 6:30 pm (GMT+4)

For Arabic please dial +971 (04) 448 3402 Sunday to Thursday from 9:00 till 06:30 pm (GMT+4)

Do I need to register to place an order?

Yes! By creating an account with Boutique 1 all your details will be saved and that will make your purchases easier and quicker. Using your login username & password, you don't need to enter your address and other information, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.

Can I use my Boutique 1 gift card online?

No, unfortunately customers can only use their gift card in a Boutique 1 stores.

How do I find the right size?

To find the right size, kindly click on the link below size chart link to find out your size using the International Size Conversion Chart, or for further assistance, please don't hesitate to contact our Customer Care on customercare@boutique1.com

Is online styling advice available?

Please feel free to drop us a line to fashionadvice@boutique1.com or call our online stylist at +971 (04) 448 3491, Also you can use the Live Chat service. They will be able to guide you through this season trend, how to wear/style this season hottest look or generally assist you with any queries you have in regards to styling.

Can I cancel my order?

After you have placed an order with Boutique 1, you will receive an order acknowledgement, mentioning the exact details of the order, payment reference and total value of the order that will be debited from your credit card.

Please note that this is not an order confirmation from Boutique 1. At this stage your order may be cancelled by contacting our Customer Care. You can cancel your order until you have received a notification e-mail that the items have been dispatched and sent to the address specified earlier.

Later on, you will receive an email from Boutique 1 notifying you that we have dispatched the items and they were sent to the address specified by you. At this stage order can not be cancelled.

Can I send an item as a gift?

All the items displayed at the website may be sent as a gift. When purchasing an item(s) please tick "Gift" box to make sure we make all the necessary arrangements to make this present special.

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Making a Payment

What are the payment methods accepted by Boutique 1?

At our online store payment can be done using the following cards: Master Card, Visa and  JCB , Bank Transfer , And Cash On Delivery ( For UAE Customers Only ).

Can I pay over the phone?

Yes! Our Customer Care team will be happy to assist you! To place your order and pay over the phone simply dial +971 (04) 448 3400 Saturday to Thursday from 9:00 am till 6:30 pm (GMT+4)

How much duties and taxes will I have to pay?

At the moment we are offering our customers Delivery Duty Unpaid system which means that you will be charged at checkout for the item(s) purchased and shipping cost only. Import duty and tax costs will be invoiced to you directly by DHL or Aramex upon delivery or an import broker appointed by you.

If you would like to know the approximate amount of the import tax and duty for your particular purchase, please contact our Shipping and Delivery Team at +971(04) 448 34 92 or submit your request via email to shipping@boutique1.com

How secure are my credit card details?

At Boutique 1 we take the essential precaution to make our site secure.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and reliable, Boutique 1 uses the Secure Socket Layer (SSL) technology.

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General Questions

How can I contact customer care?

Customer Care Executives are available on customercare@boutique1.com, or you can call the Customer Care Executive directly on: +971 (04) 448 3400.

Arabic speakers can use our designated Arabic Customer Care line +971 (04) 448 3402 or email customercare.arabic@boutique1.com

For Shipping and Delivery related questions, please call +971 (04) 448 3492 or e-mail us at: shipping@boutique1.com

If you would like to contact our Online Personal Stylist, please dial +971 (04) 448 3491 or send us your request to: fashionadvice@boutique1.com

For exchanges and returns, please email to: returns@boutique1.com

Our business hours are Saturday to Thursday from 9:00 am till 6:30 pm (GMT+4) If you would like to know exactly what time is in Dubai at the moment, please click here

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