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F.A.Q.

Online Services

Placing an Order

How can I find a specific item?

To find what you are looking for within seconds, you can either shop by designer (designers A to Z) or by category (clothing, shoes, etc.) using the navigation panel. You can also shop through editorial pages, as well as our newsletter or you can search for your item using the Search function.

How do I place an order online?

  • After creating an account with Boutique 1 online store, you can either shop by designer (designers A to Z) or by category (clothing, shoes, etc.) using the navigation panel. You can also search for the desired item by using the Search function. As well as look for items straight away and register at later stage at checkout.
  • You may click on the image or "See Details" to access the product detail page for specific information and sizing options for the selected product.
  • To add a product to the shopping bag, kindly select your size (if applicable) and click on "Add to the Shopping Bag". (Please note that you have the option to delete your items from the shopping bag by clicking on "Remove Item"). You may click on "Continue Shopping" to continue browsing, or if you are ready to check out, click on "Check Out".
  • To finalize the purchase process you can simply follow the steps below:
  • If you were not registered with Boutique 1, then you need to create an account to become a Boutique 1 online customer.
  • If you are a Boutique 1 online customer and already have an account, then simply login using your e-mail address and password created for the account.
  • Boutique1 will send you an e-mail, acknowledging the exact details of the order, providing you with a payment reference and total value of the order that will be debited from your credit card.
  • An e-mail will be sent to you from Boutique 1 notifying you that we have dispatched the items and they were sent to the address specified by you. This email may be considered an order confirmation or order acceptance from Boutique 1.

Can I place an order by phone?

Yes! Simply call +971 (04) 448 3400 Saturday to Thursday from 9:00 am till 6:30 pm (GMT+4)

For Arabic please dial +971 (04) 448 3402 Sunday to Thursday from 9:00 till 06:30 pm (GMT+4)

Do I need to register to place an order?

Yes! By creating an account with Boutique 1 all your details will be saved and that will make your purchases easier and quicker. Using your login username & password, you don't need to enter your address and other information, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.

Can I use my Boutique 1 gift card online?

No, unfortunately customers can only use their gift card in a Boutique 1 stores.

How do I find the right size?

To find the right size, kindly click on the link below size chart link to find out your size using the International Size Conversion Chart, or for further assistance, please don't hesitate to contact our Customer Care on customercare@boutique1.com

Is online styling advice available?

Please feel free to drop us a line to fashionadvice@boutique1.com or call our online stylist at +971 (04) 448 3491, Also you can use the Live Chat service. They will be able to guide you through this season trend, how to wear/style this season hottest look or generally assist you with any queries you have in regards to styling.

Can I add new items to the existing order?

If you are still shopping and haven't yet pressed the button "Check Out", it is possible. Simply add the preferred item(s) to your shopping bag. If you have already finished shopping and pressed "Check Out" then you will have to place a new order for the preferred item(s).

Can I cancel my order?

After you have placed an order with Boutique 1, you will receive an order acknowledgement, mentioning the exact details of the order, payment reference and total value of the order that will be debited from your credit card.

Please note that this is not an order confirmation from Boutique 1. At this stage your order may be cancelled by urgently contacting our Customer Care. You can cancel your order until you have received a notification e-mail that the items have been dispatched and sent to the address specified earlier.

Later on, you will receive an email from Boutique 1 notifying you that we have dispatched the items and they were sent to the address specified by you. At this stage order can not be cancelled.

Can I send an item as a gift?

Yes! All the items displayed at the website may be sent as a gift. When purchasing an item(s) please tick "Gift" box to make sure we make all the necessary arrangements to make this present special.

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Making a Payment

What are the payment methods accepted by Boutique 1?

At our online store payment can be done using the following cards: Master Card, Visa and  JCB , Bank Transfer , And Cash On Delivery ( For UAE Customers Only ).

Can I pay over the phone?

Yes! Our Customer Care team will be happy to assist you! To place your order and pay over the phone simply dial +971 (04) 448 3400.

How much duties and taxes will I have to pay?

At the moment we are offering our customers Delivery Duty Unpaid system which means that you will be charged at checkout for the item(s) purchased and shipping cost only. Import duty and tax costs will be invoiced to you directly by DHL or Aramex upon delivery or an import broker appointed by you.

If you would like to know the approximate amount of the import tax and duty for your particular purchase, please contact our Shipping and Delivery Team at +971(04) 448 34 92 or submit your request via email to shipping@boutique1.com

How do I change the currency and what is the difference between currency exchange rates?

At Boutique 1 website, you are given an opportunity to select your preferred currency. You may choose between US Dollar, Pound Sterling, Euro and UAE Dirham. Currency converters are located in the top right corner of your page.

The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day the customer's credit card company or bank processes the transaction. The base currency for all the exchanges will always be UAE Dirham.

How secure are my credit card details?

At Boutique 1 we take the essential precaution to make our site secure.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and reliable, Boutique 1 uses the Secure Socket Layer (SSL) technology.

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General Questions

How can I contact customer care?

Customer Care Executives are available on customercare@boutique1.com, or you can call the Customer Care Executive directly on: +971 (04) 448 3400.

Arabic speakers can use our designated Arabic Customer Care line +971 (04) 448 3402 or email customercare.arabic@boutique1.com

For Shipping and Delivery related questions, please call +971 (04) 448 3492 or e-mail us at: shipping@boutique1.com

If you would like to contact our Online Personal Stylist, please dial +971 (04) 448 3491 or send us your request to: fashionadvice@boutique1.com

For exchanges and returns, please email us to: returns@boutique1.com

Can I buy online the merchandise I saw in the Boutique 1 store?

Yes! Most of the goods presented at our multibrand boutique in Dubai are available Online. Please check the online directory or contact our Customer Care team at customercare@boutique1.com.

How authentic are the products at Boutique 1 online store?

Boutique 1 is the authorized online distributor for all of the designers and brands we present on this website and we would like to reassure you that every item we sell is 100% authentic.

What packaging will my order arrive in?

Your order will be delivered to you in our branded, modern, minimalist white boxes.

Can I buy a gift and have it delivered to a different address than stated in my account?

Yes! Just type the preferred delivery address in the respective field at the Checkout. You may also choose the present option and select a greeting card if you would like to add a personal touch to your present. Simply add your text in the respective field at checkout and we will write on the greeting card for you.

How often does the sale happen on the website?

Sale occurs twice a year, but we also have ad.hoc promotions and special occasion's sales.

What is the Circle Loyalty Program and can I use it for online shopping?

With Boutique 1 Circle Membership, we would like to reward you for your continued loyalty. Every purchase you make throughout the year contributes to your overall tier status and the more you spend the larger the rewards in the ever increasing cycle of discounts and privileges. As points are accrued, you will become eligible for even greater benefits and we will upgrade you automatically from tier to tier.

Boutique 1 is providing to its customers three tiers of the Circle program: White, Grey and Black.

You can click here http://www.boutique1.com/rewards-program for more detailed information on Circle Program.

How can I enroll to the Circle program?

Unfortunately, at the moment you cannot enroll to the Circle program online but you can call our Customer Care on +971 (04) 448 3400 for more information.

If you are already a member with the Circle program, you still can redeem points for your online purchases by entering your Circle Member Number at checkout in the respective field Unfortunately, you'll not be able to earn your points for online purchases and you will need to visit Boutique 1 store in Dubai or Beirut in order to earn  your points.

Important Note: We are working on updating our systems, which will enable you in the future to earn your points also online.

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My Account

Do I need to register to shop online with Boutique 1?

Yes, you do need to register your details with Boutique 1 to be able to shop online.

Once you have provided us with your personal information and email address, we will forward you an automated email, notifying you about your created account. Please open the email and follow the hyperlink to confirm your registration.

How can I unsubscribe from the newsletter?

Please click here to unsubscribe from Boutique 1 newsletter.

Also you can unsubscribe from the newsletter through the newsletter page itself (option at the bottom of the page).

What if I forgot my password?

Don't worry! Just click here to request a new password, which will be sent to your e-mail address. Alternatively, you can always contact us at customercare@boutique1.com.

Are my account details secured?

Yes! Please be assured that all the information and details you share with us are private and confidential. At no point Boutique 1 will share, rent or sell your personal information without your permission to any third party.

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Shipping and Delivery

What company do you use for shipment and delivery?

We use both Aramex and DHL for our shipment and deliveries.

Aramex is used for shipments throughout GCC countries, such as the Kingdom of Saudi Arabia, Kuwait, Qatar, Bahrain, United Arab Emirates and the Sultanate of Oman.

We are also using Aramex for shipments to the Middle East countries such as Lebanon, Jordan, Iran, Morocco, Yemen, Syria, Egypt and Yemen. Deliveries to Turkey and Cyprus are also processed through Aramex.

DHL is used for shipments throughout Europe as well as deliveries to USA, Canada, South Africa, Russia and the rest of the world.

The "Style Express", which allows delivery within 4 hours, is also available for shipments within The United Arab Emirates only.

What countries do you ship to?

We ship all over the world!

For further assistant you contact us on shipping@boutique1.com

How can I track my order?

When your order is dispatched, you will receive an email notification from Boutique 1 with Aramex or DHL airway bill number (depending on the final destination of the package) and the tracking link to help you to locate your order. Just follow the link and use your airway bill number!

What is your delivery schedule?

Is my package insured?

Boutique 1 insures your package from the moment it leaves our premises until the moment you sign for the package when receiving it from the courier. Once you have signed the papers and acknowledged the receipt of the package, you accept the liability for it.

Are you working during public holidays?

We process and ship all orders 6 days a week, with the exception of Fridays and UAE Public Holidays.

Our business hours are from 9 am till 6:30 pm (GMT+4). If you would like to know exactly what time is in Dubai at the moment, please click here

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Returns and Exchanges

What is your return policy?

All Boutique 1 customers will be offered a full refund or exchange, in case they are not completely satisfied with their purchase.

In order to receive a refund or exchange, the item(s) must be returned within 14 days of receipt. They must be unworn, unused (books, stationary, and home wares), and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie), and will be sent back to the customer.

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that Boutique 1 box is properly protected.

Please ensure that Boutique1 box is properly protected when returning the package.

PLEASE NOTE: New and unused means that there are no marks on the item or anywhere on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Boutique 1 is not responsible for any item that is not returned in the manner set forth above.

How can I return an item?

To complete a return procedure online, simply follow these easy steps:

  • Request a Return Authorization Number (RAN) within 48 hours of receiving your order by emailing to returns@boutique1.com and specify what item(s) you would like to return , And they will help you on how to complete the process with free shipping.

    • -Please note that there is a Fee if the returned items has been bought from the Outlet Collections ,     Please follow the Link to see the charges Schedule . www.boutique1.com/shipping_returns

Important Note:

  • You should leave the package open until the courier checks the contents.
  • The refund will be credited to the original purchaser's credit card and will exclude shipping costs (with the exception of faulty items) which Boutique 1 deduct to cover the cost of our collection service.
  • Card refunds may take up to ten business days for the customer's bank to complete, depending on the bank's processing time. This can vary greatly between Credit Cards issuers. Boutique 1 is not capable of influencing this process.

What is your exchange policy?

    All Boutique 1 customers will be offered an exchange, in case they are not completely satisfied with their purchase. Nevertheless, we can only exchange items for a different size. The collection service for all exchanges  is FREE..

    In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging such as authenticity cards, dust bags, and leather tags should be included with the exchange. Briefs, swimming customs and bikini bottoms should be tried on over underwear. Exchanges may not be accepted if the protection strip has been removed (swimming wear) or if the items are soiled (lingerie). All the exchanged items should be sent back to Boutique 1 in the original packaging provided.

    Important Note: Please ensure that Boutique1 box is properly protected when returning the package for exchange

How can I exchange an item?

To complete a return procedure online, simply follow these easy steps:

  • Request a Return Authorization Number (RAN) within 48 hours of receiving your order by emailing to returns@boutique1.com and specify what item(s) you would like to exchange , And the returns team will assist you on how to complete the Process with Free shipping.

Important Note:

  • You should leave the package open until the courier checks the contents.
  • The refund will be credited to the original purchaser's credit card and will exclude shipping costs (with the exception of faulty items) which Boutique 1 deduct to cover the cost of our collection service.
  • Card refunds may take up to ten business days for the customer's bank to complete, depending on the bank's processing time. This can vary greatly between Credit Cards issuers. Boutique 1 is not capable of influencing this process.

Can I exchange an item in the store although I bought it online?

Yes, items can be returned to our JBR store in Dubai. You will need to contact our Customer Care team for an RAN (Return Authorisation Number) within 48 hours of receiving your goods and the items must be returned within 14 days. Please take your Return Proforma Invoice with you (your RAN should be written on this) as proof of purchase.

Can I exchange a gift?

Yes! If you have received an item from Boutique 1 as a gift, you can exchange it for another item of the same value and pay the additional import taxes and duties and any other charges which may incur as a result of exchange. Please note that Boutique 1 exchange collection service is FREE.

Please refer to our Exchange section for more details.

What if I received an item and it was defected?

Goods are classified as faulty, if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. If you would like to exchange a faulty item, you should be aware that Boutique 1 can only replace it for the same product in the same size, subject to availability. Where possible, Boutique 1 will offer to repair faulty items.

Important note:

  • Kindly note that items that are damaged as a result of wear or tear are not considered being faulty.
  • Shipment costs for the exchanged faulty item will be paid by Boutique1.

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